At Sakina, we want your prayer mat to reach you quickly, safely, and with the same care that goes into every design. Here is everything you need to know about how we ship.
Where We Ship
We deliver across the Gulf and beyond:
- Gulf region: Saudi Arabia, the United Arab Emirates, Qatar and Kuwait.
- International: We also ship to select destinations worldwide.
Shipping Rates
- Flat 19 SAR across the Gulf (Saudi Arabia, UAE, Qatar and Kuwait) — one simple rate, no matter how many mats you order.
- 99 SAR for international orders outside the Gulf.
Cash on Delivery
For your convenience, Cash on Delivery (COD) is available across the Gulf. There is no need to pay anything online — simply pay in cash to the courier when your order arrives at your door.
Order Processing & Delivery Times
- Processing: Orders are prepared and dispatched within 1–2 business days.
- Delivery within the Gulf: Your order typically arrives in 2–4 business days after dispatch.
- International delivery: Times vary by destination and local customs; estimated timelines are shared at checkout where available.
Personalised and monogrammed mats are made to order, so they may take a little extra time before dispatch — well worth the wait for something made just for you.
Order Tracking
Once your order is on its way, we will share tracking details so you can follow your mat every step of the journey. If you have any questions about your tracking, just reach out and we will be happy to help.
Delays & Holidays
During peak seasons, public holidays such as Ramadan and Eid, or in cases beyond our control (weather, courier or customs delays), delivery may take a little longer than usual. We always do our best to keep things moving and to keep you informed.
Incorrect or Incomplete Addresses
Please double-check your shipping address and contact number at checkout. An incorrect or incomplete address may delay your delivery or cause a parcel to be returned to us. If you spot a mistake, contact us as soon as possible at [SUPPORT EMAIL] or [WHATSAPP NUMBER] and we will update your details before the order ships if we can.
If Your Package Is Delayed or Lost
If your order is taking longer than expected, please first check your tracking link for the latest status. If something still does not look right, reach out to us at [SUPPORT EMAIL] or [WHATSAPP NUMBER] with your order number. We will personally follow up with the courier and make sure your Sakina mat finds its way to you.
Need Help?
Our team is always here for you. For any shipping questions, contact us at [SUPPORT EMAIL] or via WhatsApp at [WHATSAPP NUMBER]. We look forward to bringing a little more sakina (tranquillity) to your prayers.