At Sakina (سكينة), we believe trust is sacred. We collect only what we need to bring your prayer mat to your door, and we treat your information with the same care we put into every design. This Privacy Policy explains what we collect, how we use it, and the rights you have over your information.
The Information We Collect
Because we deliver on a Cash on Delivery (COD) basis, we mainly need the details required to reach you and complete your delivery. We collect:
- Contact details — your name, phone number and email address (where provided).
- Delivery details — your shipping address, city and country.
- Order details — the products you order, including any personalised monogram or initials you request.
- Communications — messages you send us by email or WhatsApp regarding your order, returns or enquiries.
- Technical information — basic data collected automatically when you browse our store, such as device type and pages viewed (see Cookies & Analytics below).
No card data. Since all orders are paid in cash on delivery, we do not collect or store any credit card, debit card or bank details. You simply pay the courier in cash when your order arrives.
How We Use Your Information
We use the information above to:
- Process, prepare and deliver your order, including any free monogram personalisation.
- Contact you about your order — to confirm details, arrange delivery, or update you on its status.
- Handle returns, exchanges and customer support enquiries.
- Improve our products, website and overall service.
- Meet our legal, accounting and record-keeping obligations.
Cookies & Analytics
Our website uses cookies and similar technologies to help the store function, remember your preferences, and understand how visitors use our pages. We may use analytics tools to measure traffic and improve the browsing experience. You can manage or disable cookies through your browser settings, though some features of the store may not work as intended if you do.
Sharing With Delivery & Service Partners
We share your information only when it is necessary to fulfil your order or run our business. This includes:
- Courier and delivery partners — we share your name, phone number and delivery address so they can deliver your order and collect the cash payment.
- Service providers — trusted partners who help us operate our website, communications and analytics, under appropriate confidentiality obligations.
We do not sell your personal information, and we do not share it for third-party marketing without your consent.
Data Retention
We keep your information only for as long as needed to fulfil your order, support returns and exchanges within our 14-day window, and meet our legal and accounting obligations. When it is no longer needed, we securely delete or anonymise it.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any information that is inaccurate or incomplete.
- Request deletion of your information, subject to any legal obligations we must meet.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.
Security
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. While no method of transmission or storage is ever completely secure, we work to keep your details safe — and because we operate on Cash on Delivery, no payment card information is ever held by us.
Children's Privacy
While we offer a kids prayer mat, our store is intended for use by adults. We do not knowingly collect personal information from children. Purchases should be made by a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review it periodically.
Contact Us
For any privacy questions or requests, please reach out to us:
- Email: [SUPPORT EMAIL]
- WhatsApp: [WHATSAPP NUMBER]
We are always here to help, with the same calm and care that Sakina stands for.